Return Policy

Return & Refund Policy

Return Eligibility

We accept return requests within 30 days from the date of delivery, except for items specifically marked as non-returnable on the product page.

To qualify for a return, items must meet the following conditions:

  • Unused, unworn, and unwashed

  • In original condition and packaging

  • With all original tags, labels, and hygiene protections intact

Returns that do not meet these requirements may be rejected or sent back to the customer at their own expense.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange unless there is a verified quality issue:

  • Underwear, lingerie, shapewear, pasties

  • Swimsuits and close-fitting garments

  • Items marked as Final Sale or Flash Sale

These items are non-refundable if they have been worn, washed, or used.

How to Start a Return

Before sending any item back, please contact our customer support team to obtain return instructions.

Please include the following in your email:

  • Order number

  • Product name, size, and model

  • Reason for return

📧 Email: info@artveraprint.com

Do not return any package without prior approval, as it may not be processed.

Return Address

Approved returns should be sent to:

Artveraprint Returns Department
San Gabriel River Pkwy, Pico Rivera, CA(90660), USA

Return Shipping Costs

  • Original shipping fees, customs duties, and taxes are non-refundable.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We currently do not provide prepaid return labels for international orders.

Refund Processing

Once your return is received and inspected, we will process your refund as soon as possible.

Refunds are issued to the original payment method:

Payment Method Processing Time
PayPal 3 business days
Credit Card 5–7 business days
Store Credit / Coupon Instant

Please note that your bank or card provider may take additional time to reflect the funds in your account.

Order Cancellation Policy

Orders may be cancelled only before production or shipment begins.

Once an order has entered production or has been shipped, cancellation is no longer possible.

Return Conditions Summary

Returns will not be accepted if:

  • Items show signs of wear, washing, or modification

  • Hygiene seals or tags are removed or damaged

  • Only part of a bundled/set product is returned

  • Items are stained, scented, or unsuitable for resale

All returned items must remain in resalable condition.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 30 days of delivery.

When contacting support, please provide:

  • Order number

  • Description of the issue

  • Clear photos or videos of the defect

After verification, we will arrange a replacement or refund without requiring the item to be returned.

Processing time for defective item claims is typically 1–5 business days.

Important Notes

  • We reserve the right to refuse returns that do not comply with this policy.

  • Delivery packaging damage alone (outer box) does not qualify as product damage.

  • Refunds cannot be redirected to a different payment method.

Contact Information

For any return or refund inquiries, please contact:

📧 info@artveraprint.com
🏢 10530 NW 26TH ST, STE F202, DORAL, FL 33172